On-site Workshop
At James Stephens Jewellers & Sons, we take pride in our fully equipped, on-site workshop, ensuring that every repair, restoration, and custom design is handled with expert care—all under one roof. Unlike many jewellers who outsource their work, we keep every piece on the premises, so you never have to worry about your jewellery being sent elsewhere. This not only guarantees security but also allows us to offer an exceptionally fast turnaround.
By cutting out the middleman and working directly in-house, we provide outstanding craftsmanship at fair and competitive prices. Whether you’re looking for a bespoke design, a sentimental restoration, or a simple repair, our skilled jewellers bring decades of experience to every piece.
Trusted by customers and jewellers alike, we provide repair services to several jewellers across the South of England, earning a reputation for speed, precision, and quality. Established in 1998 in Crawley, West Sussex, we are proud to be recognised as the leading jewellers in the county.
Bespoke handmade custom pieces
Visit us today and experience the difference of true in-house craftsmanship.
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Frequently Asked Questions
In-House Workshop
No appointment is necessary! You can visit us anytime during our opening hours (10:00 - 17:00, Mon - Sat) and our team will assess your jewellery on the spot. If it’s a more complex repair or design, we’ll provide a timeframe and quote before proceeding.
Yes! We provide engraving for rings, pendants, bracelets, and more. Whether you want a name, date, or special message, we can personalise your jewellery!
Prices vary depending on the work needed, but because we do everything in-house, we offer highly competitive rates. Bring your jewellery in, and we’ll provide a free, no-obligation quote.
Yes, we do! We offer professional cleaning and polishing services to restore your jewellery’s shine. In many cases, we can do this incredibly quickly!
Absolutely! We specialise in bespoke jewellery design, working closely with you to bring your vision to life. Whether you have a specific idea in mind or need guidance, our expert jewellers will help you craft something truly unique.
Yes! We offer professional ring resizing for most types of metals, ensuring a perfect fit. Whether you need a ring made larger or smaller, we can usually complete the adjustment relatively quickly.
Yes! We can source and set a wide range of stones, from diamonds to coloured gemstones, to perfectly match your jewellery.